Introduction

Welcome to Crucial Skills Training Center LLC. By registering for or using our services—including CPR training, background checks, and receiving SMS/email communications—you agree to these Terms and Conditions. If you do not agree, please refrain from using our services.

2. Services Offered

We provide:

American Heart Association (AHA) CPR Training including BLS for Healthcare Providers, Heartsaver CPR/AED, and First Aid courses.
No refunds will be issued for the First Aid online course, as it can be used at other American Heart Association Training Courses.
Background Checks including BCI and FBI fingerprinting.
All services follow the guidelines and requirements of their respective governing bodies. Course details, schedules, and fingerprinting appointment times are available on our booking platforms.

3. Registration and Payment

Registration must be completed and paid in full online to secure your spot.
We accept major credit/debit cards, cash, cash app and zelle
Seats are limited; walk-ins are not guaranteed.

4. Cancellation and Rescheduling Policy

All sales are final. No refunds.
Rescheduling requires at least 48 hours’ notice and may incur a $25 reschedule fee or at the instructor’s discretion.
No-shows or same-day cancellations forfeit course fees.

5. Digital Products, eBooks & Online Courses— No Refunds

All digital products and online course purchases made through Crucial Skills Training Center are final sale and non-refundable.

This policy includes, but is not limited to:

eBooks and digital manuals
Study guides and downloadable materials
Online CPR, AED, First Aid, and BLS courses
HeartCode® and other online course access
Online course access codes, keys, or links
Digital training materials and educational resources
Other electronically delivered products or services

Because these products and courses are delivered electronically and/or provide access to digital content, refunds, returns, exchanges, or cancellations will not be issued once the purchase has been completed or digital access, course materials, access codes, or links have been provided.

Customers are responsible for reviewing the course or product description before purchasing and ensuring they select the correct course or digital product. Refunds will not be provided for purchases made in error, selecting the wrong course, failure to complete an online course, no longer needing the course or product, or failure to meet an employer, school, licensing, or other third-party requirement.

Online Course Requirements: Customers are responsible for confirming whether an online-only course is accepted by their employer, school, licensing agency, or other organization. Some CPR and BLS courses may require an additional in-person skills session to receive a course completion card or certification. Unless specifically stated in the product description, the purchase of an online course does not automatically include an in-person skills session.

If you experience a technical issue accessing a digital product or online course purchased through Crucial Skills Training Center, please contact us for assistance. A technical access issue does not automatically qualify the purchase for a refund.

By completing your purchase, you acknowledge and agree that eBooks, digital products, online courses, course access codes, and electronically delivered materials are final sale and non-refundable.

6. Course or Appointment Changes by Us

If we must reschedule or cancel a class or appointment, you will be notified promptly and offered rescheduling at no extra cost or a full refund.

7. Certification

AHA eCards are issued same day upon successful course completion and skills testing. However, in some cases AHA certification is issued within 48 hours of completion (max 5 business days) through Crucial Skills Training Center. (ID: ID: 24112737930)
Participants must pass both written and skills testing to receive certification.

8. Late Arrival Policy

Students arriving more than 15 minutes late may not be admitted and must reschedule according to policy.

9. Remediation Policy

One free retake is allowed for failed written or skills tests.
A second failure requires full course retake and payment.

10. Participant Dismissal

Students who are disruptive, under the influence, or fail to follow instructions may be dismissed without refund.

11. Non-Discrimination & Accommodations

We are committed to providing equal access to training services and do not discriminate based on race, gender, religion, disability, or background.

Participants who require accommodations (such as an interpreter, assistive devices, or special seating) are responsible for arranging and providing those services at their own expense. We will make reasonable efforts to support accessibility needs when requests are made at least 7 days before the scheduled class.

12. Background Check Policies

Clients must bring valid government-issued photo ID to all fingerprinting appointments.
Results are sent directly to the requesting agency; we do not interpret or alter results.
No refunds once fingerprints have been submitted.

13. Liability Limit

Processing: All BCI and FBI background checks are processed directly by FastFingerprints. Crucial Skills Training Center LLC only facilitates scheduling and submission of fingerprints.
Responsibility: FastFingerprints is responsible for processing, results, and delivery to the requesting agency. We do not review, interpret, or alter results in any way.
Refunds & Issues: Any issues with background check processing, delays, or denials must be addressed directly with FastFingerprints. Crucial Skills Training Center LLC is not responsible for results, errors, or processing delays.
Client Requirements: Clients must provide valid government-issued photo ID at appointments and comply with all FastFingerprints requirements.

14. Privacy Policy

Information Collected: Names, contact info, and payment details.
Usage: To process registrations, schedule services, issue certifications, and send confirmations.
Protection: We use industry-standard safeguards; however, no system is 100% secure.
SMS Consent: By providing your number, you consent to receive class reminders and service updates. We do not sell your information. Reply “STOP” to unsubscribe.

15. SMS & Email Terms